The tracking and tracing department inside a trucking company is essential for monitoring the real-time status of shipments to ensure efficient and reliable delivery. This department tracks the location of freight and trucks using GPS and other advanced technologies, providing real-time updates to internal teams, drivers, and customers. By closely monitoring driver’s progress and managing on-time pickups and deliveries, tracking and tracing helps ensure smooth and timely operations. They maintain constant communication to resolve any transit issues or delays and promptly inform customers of any schedule changes. Their attention to detail and proactive problem-solving contributes to high on-time delivery performance, effective logistics management, and strong client relationships. In this fast-paced environment, the tracking and tracing team plays a key role in ensuring seamless transportation services and exceptional customer satisfaction.